How We Handle Returns with Care

Return Window

We believe in the beauty of our planters and want you to love them as much as we do. If you find that your purchase isn’t the right fit within 30 days of receiving it, we’re here to help. Just remember, time flies, and we recommend getting your return started as soon as possible so you can enjoy your Vesprina planters in their new home. This way, you can focus on finding the perfect spot for your plants without any worries.

How to Initiate

To initiate a return, simply our contact page. Let us know your order number and the reason for the return, and we’ll guide you through the process. It’s like having a friend help you through the steps! Once we receive your request, we’ll respond promptly with further instructions, including how to package your item safely and where to send it back. No need for any complicated forms; we keep it simple.

What’s Returnable

We want you to be completely satisfied with your Vesprina planters. As such, we gladly accept returns on most items that are in their original condition. If your planter has a little wear and tear from its path, we might not be able to accept it back. To ensure a smooth return process, please keep all original packaging, as this helps protect your lovely ceramic from any unwanted damage.

What’s Final Sale

While we aim to accommodate as many returns as possible, some items may be marked as final sale, which means they aren’t eligible for return. This typically includes clearance items or those with special promotions. We’ll always make sure to highlight these details at checkout, so you can shop with confidence and avoid any surprises later. If you have questions about specific items, feel free to ask via our contact page.

Refund Method & Timeline

Once we receive your returned item, we’ll process your refund within 5-7 business days. The amount will be credited back to your original payment method. Please note that the timing of the reflection in your account may depend on your bank or payment provider. If you have any concerns about your refund, don’t hesitate to reach out; we’re here to help you navigate it all.

Damaged or Wrong Items

If your order arrives damaged or if you received the wrong item, please let us know as soon as possible. We want to make it right. You can our contact page, and we’ll assist with a replacement or a return. We may ask for photos to better understand what happened, but don’t worry — we’re on your side and committed to ensuring your experience is a positive one.

Return Shipping

Return shipping is on you unless the item is defective or the wrong item was sent. In that case, we’ll cover those costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. That way, you can have peace of mind knowing your return is safely on its way back to us.

Exchanges

If you’re considering an exchange instead of a return, just let us know! We’ll guide you through finding a new planter that better suits your style or needs. Exchanges can often be processed more quickly than refunds, allowing you to get back to enjoying your greenery sooner. Just our contact page, and we’ll help you find the perfect fit!